Effective Date: 13.05.26

Welcome to Storia LAB.

These Terms and Conditions govern your use of the Storia LAB website and services. By accessing this website or engaging with our services, you agree to comply with these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website or our services.

1. About Storia LAB

Storia LAB is a branding and marketing consultancy providing services including personal branding strategy, messaging development, marketing consulting, digital marketing support, audits, workshops, content strategy and related services for real estate professionals and businesses.

2. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights or restrict the use of this website by others.

You must not:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to systems or data
• Interfere with website functionality or security
• Reproduce, copy or exploit website content without written permission

3. Intellectual Property

All content on this website, including text, branding, graphics, frameworks, logos, videos, downloads, strategies and materials, is the property of Storia LAB unless otherwise stated.

You may not reproduce, distribute, modify or commercially use any content without prior written consent from Storia LAB.

Any frameworks, methodologies or materials provided through Storia LAB services remain the intellectual property of Storia LAB unless expressly agreed otherwise in writing.

4. Services

Storia LAB provides branding, strategy and marketing-related services designed to support business positioning and communication.

While we aim to help improve marketing clarity, positioning and performance, we do not guarantee specific business outcomes, revenue increases, listing volumes or financial results.

Results may vary depending on market conditions, implementation, competition, individual performance and other external factors.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Reviewing materials and deliverables supplied by Storia LAB
• Ensuring compliance with applicable laws, regulations and industry requirements
• Obtaining independent legal, financial or professional advice where required

Clients are solely responsible for how they use any recommendations, strategies or materials provided.

6. Payments and Refunds

Fees for services will be outlined in proposals, invoices or agreements provided by Storia LAB.

Unless otherwise stated:

• Payments are due within the timeframe specified on the invoice
• Late payments may result in delays or suspension of services
• Fees paid are non-refundable once work has commenced

Any refunds or cancellations are at the sole discretion of Storia LAB unless required by law.

7. Third-Party Platforms and Services

Storia LAB may recommend or utilise third-party platforms, software or services including advertising platforms, CRMs, analytics tools, website services or social media platforms.

We are not responsible for:

• Third-party outages or disruptions
• Changes to platform functionality or policies
• Third-party fees or charges
• Data handling practices of external providers

Use of third-party platforms is subject to their own terms and conditions.

8. Limitation of Liability

To the maximum extent permitted by law, Storia LAB is not liable for any indirect, incidental, consequential or special damages arising from the use of our website or services.

This includes, but is not limited to:

• Loss of revenue
• Loss of business opportunities
• Loss of profits
• Reputational damage
• Data loss

Our total liability in connection with any service will not exceed the amount paid for the relevant service.

9. Website Content Disclaimer

The information on this website is provided for general informational purposes only and does not constitute professional, legal, financial or business advice.

You should seek independent professional advice before acting on any information provided by Storia LAB.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy here:

Storia LAB Privacy Policy

11. Changes to Terms and Conditions

Storia LAB may update these Terms and Conditions at any time without prior notice.

Updated versions will be published on this website and take effect immediately upon publication.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Storia LAB
Website: storialab.com.au
Email: contact@storialab.com.au