Effective Date: 13.05.26

Welcome to Storia LAB.

Storia LAB respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your information when you visit our website, submit an enquiry, download resources, complete forms or engage with our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. About Storia LAB

Storia LAB is a branding and marketing consultancy focused on helping real estate professionals develop clear, differentiated personal brands and communication strategies.

For privacy-related enquiries, please contact:

Website: storialab.com.au
Email: contact@storialab.com.au

2. Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Agency or business name
• Website and social media information
• Information submitted through forms or questionnaires
• Marketing preferences
• Technical and website usage information

We may also collect information you voluntarily provide during consultations, audits, strategy sessions or onboarding processes.

3. How We Collect Information

We collect information when you:

• Submit an enquiry through our website
• Download guides or resources
• Complete questionnaires or forms
• Book consultations or strategy sessions
• Subscribe to marketing communications
• Interact with our website, advertising or social media channels

We may also use cookies, analytics tools and tracking technologies to collect website usage data.

4. Why We Collect Your Information

We collect your information to:

• Provide our services
• Respond to enquiries
• Deliver audits, strategy recommendations and branding services
• Develop Personal Brand Stories and marketing assets
• Improve our website, services and customer experience
• Send updates, insights and marketing communications
• Measure website and advertising performance

5. Marketing Communications

Storia LAB may send you marketing communications, updates, educational content or promotional material related to our services.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

6. Disclosure of Information

We may disclose your information to:

• Employees, contractors or service providers assisting our business
• CRM, website hosting and marketing platforms
• Analytics and advertising providers
• Professional advisers where required

We do not sell your personal information to third parties.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

These technologies may collect information such as:

• Pages visited
• Time spent on the website
• Browser and device information
• Advertising interactions

We may use services including:

• Google Analytics
• Meta Pixel
• Advertising remarketing platforms
• CRM and marketing automation systems

You can manage cookie preferences through your browser settings.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate or outdated.

To make a request, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or platforms. Storia LAB is not responsible for the privacy practices or content of those third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how Storia LAB handles your personal information, please contact:

Storia LAB
Website: storialab.com.au
Email: contact@storialab.com.au